Shipping policy

This Shipping Policy outlines the terms and conditions related to the delivery of goods purchased from our online store. This policy is prepared in accordance with applicable laws of the Republic of Latvia.

1. Shipping Destinations
We currently ship to the countries specified at checkout. If your location is not available, please contact us at kiiforkids@gmail.com.

2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

In case of high order volume or unforeseen circumstances, processing times may be extended. If there is a significant delay, we will notify you by email.

3. Shipping Methods and Delivery Time
Delivery times depend on the destination and selected shipping method. Estimated delivery times:

  • Latvia: 1–5 business days

  • European Union: 3–10 business days

  • International: 7–21 business days

Please note that delivery times are estimates and not guaranteed.

4. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.

In some cases, we may offer free shipping promotions, which will be clearly indicated on the website.

5. Order Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email. If tracking is available, a tracking number will be included.

6. Delays and Force Majeure
We are not responsible for delays caused by:

  • Courier or postal service disruptions;

  • Customs processing;

  • Force majeure events (e.g., natural disasters, strikes, pandemics).

7. Customs, Duties, and Taxes
For orders shipped outside the European Union, customs duties and taxes may apply. These charges are the responsibility of the customer.

8. Failed Delivery and Incorrect Address
Please ensure that your shipping address is accurate and complete.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, we may require additional payment to resend the order.

We are not responsible for orders delivered to incorrectly provided addresses.

9. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us at kiiforkids@gmail.com as soon as possible.

We will work with the shipping provider to resolve the issue and offer a suitable solution in accordance with applicable laws.

10. Contact Information
If you have any questions regarding shipping, please contact:
Email: kiiforkids@gmail.com

This Shipping Policy is intended to comply with Latvian and EU e-commerce regulations.